Total Web Solutions Ltd Reviews 86

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Amazing team and very helpful setting up a payment portal. The team are very patient and talk through everything you need to do and go out of their way to help resolve issues.

Rated 4 out of 5 stars

Excellent customer service. My request to change my billing and direct debit was dealt with by a personal account manager rather than a nameless person in a call centre somewhere. Efficient and friend... See more

Company replied

Rated 5 out of 5 stars

I have worked with Total Web Solutions for over 10 years and whenever I have a problem ,whether it be major or minor I know I can speak to them and have an answer and a solution very quickly. Their r... See more

Company replied

Rated 5 out of 5 stars

We have been a customer of Total Web for about 15 years. We process all our card payments through their Virtual Terminal. They are so helpful, friendly and certainly go the extra mile to sort out any... See more

Company replied


Company details

  1. Card processing service
  2. DNS Provider
  3. Ecommerce solution provider
  4. Eftpos equipment supplier
  5. Email service provider
  6. Internet provider
  7. Payment service
  8. Web hosting company

Information provided by various external sources

Total Web Solutions is a Stockport based Internet Service Provider and Payment Service Provider that has been trading since 1995 offering business critical solutions to organisations of all sizes. The company offers a wide range of services including Online Credit/Debit Card Payment Processing (Payment Gateway/Virtual Terminal), Credit/Debit Card Payment Terminals/Card Machines, Merchant Services, High Speed Fibre Business Broadband, Leased Lines, Business Line Rental, Telephone Calls packages, Web Hosting, Cloud Server Hosting, Managed Server Hosting and Domain Registration. Total Web Solutions offers great customer service and satisfaction as shown in our many reviews and all support is UK based.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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1-star

Rated 5 out of 5 stars

Excellent service.

I've used Total Web Solutions for many years now. Their service is unrivaled. Their customer care is fantastic and always understand our needs. Well done

Date of experience: 20 July 2020

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Reply from Total Web Solutions Ltd

Many thanks for finding the time to post a review James, it is much appreciated and we look forward to continuing our support whenever you need.

Rated 5 out of 5 stars

Top Team

On the ball, willingly helpful, friendly and professional team. Highly recommend to anyone.

Date of experience: 24 June 2020

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Reply from Total Web Solutions Ltd

Many thanks for those comments Ronnie, always happy to support a new business venture.

Rated 5 out of 5 stars

Great Company to deal with

Great company, we have been using them for nearly 10 years and have always found their systems efficient and if we have needed their IT support they are always there to assist promptly.

Date of experience: 20 April 2020

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Reply from Total Web Solutions Ltd

Many thanks for your review Karen, we are always happy when clients use our services over an extended period and look forward to working with you in the future.

Rated 1 out of 5 stars
Verified

No answer to support questions

I contacted Total Registrations on 18th March as our IT supplier was unable to give us a Covid19 update for the .com domains held via their Totalregistrations account.

On 25th March we were sent a message from Total Web Solutions Ltd to say
"Our Covid-19 Statement is on our parent companies website. " with a link to the Totalweb solutions web site, and later that day sent a link to a statement on the Totalregistrations web site. The Total Web site statement starts "We have contacted our customers" but that is ommited from the Totalregistrations site and our IT supplier has confirmed that they've had no contact from either web site regarding Covid-19

I sent a followup question on 27th, 30th, 3rd April and 8th April to clarify a number of points. No response has been sent to any of those requests and no answers have been given.

We are unable to manage our business risk or put in place any disaster recovery plan without confidence that the domain registry is fit for purpose.

I have been advised by our IT company that 'the parent company' is nonsense and that the totalregistrations.com web site is operated by Total Web Solutions Ltd.

I've also been told that this company have not answewed any emails for 6 months.

Initially I found it hard to believe what we were being told by our IT supplier and asked Total Web Solutions last week if we could open a new account with them. There is no way of signing up as a new customer on their web site and they have not replied to the request so I can only assume that they are not interested in taking on new customers.

Date of experience: 10 April 2020

Rated 5 out of 5 stars

Excellent Service and support

Total Web Solutions is a company which I would recommend to anyone who is looking for a personal touch especially when you need assistance in a difficult situation. They have staff which are dedicated and ready to assist in a calm and committed manner. They always keep their word and do things when they promise. They have been prompt and efficient for the last 20 years, I have been with them. I like their attitude which I have always found to be dedicated and professional.

Date of experience: 13 March 2020

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Reply from Total Web Solutions Ltd

Many thanks for your kind comments, we are always pleased to have clients that are happy to renew their hosting services with us.

Rated 5 out of 5 stars

I have found Total Web Solutions an…

I have found Total Web Solutions an excellent company to work with. On the very rare occasion that I have had a problem they are very quick to respond and their customer service team are very patient and professional. Would totally recommend them.

Date of experience: 12 March 2020

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Reply from Total Web Solutions Ltd

Thank you for your kind comments Louise and we look forward to working with you in the future.

Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic service. Very quick response and handling of queries. Would wholeheartedly recommend Total Web Solutions.

Date of experience: 06 March 2020

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Reply from Total Web Solutions Ltd

Thank you for your comments and for continuing to use Total Web Solutions

Rated 5 out of 5 stars

Very efficient, highly recommendable

Always pleased with response times & actions whenever I need Simon or his team, cannot recommend them highly enough, a pleasure to deal with !!

Darren Weatherill, Managing Director - Country Gates Ltd.

Date of experience: 09 January 2020

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Reply from Total Web Solutions Ltd

Always a pleasure speaking with you and everyone at Country Gates Darren. Thank you for your comments and for using Total Web Solutions for your Hosting and Domain Registration services.

Rated 5 out of 5 stars

Excellent Support

TWS provides broadband for our business. I had issues accessing my account which they resolved within minutes, even though this was over email, so I didn't have to wait on a phone to speak with someone either. Very happy.

Date of experience: 06 January 2020

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Reply from Total Web Solutions Ltd

Thank you for your kind comments and for using Total Web Solutions as your Business Broadband provider. We are pleased to see that your query was answered and resolved promptly.

Rated 5 out of 5 stars

TWS have truly been a great help…

TWS have truly been a great help launching our Beet It Sport's website! A great team who is always on-hand and super quick to respond and come to the rescue!

Date of experience: 06 December 2019

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Reply from Total Web Solutions Ltd

Thank you for your kind comments and for using Total Web Solutions for your website hosting and online payment processing!

Rated 5 out of 5 stars

Excellent service

Excellent service; my domain renewals were done quickly, efficiently and politely by telephone.

Date of experience: 03 December 2019

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Reply from Total Web Solutions Ltd

Thank you for taking the time to leave a review and for using Total Web Solutions for your domain registration and website hosting !

Rated 5 out of 5 stars

Excellent service

Excellent service, kept you posted all the way through and up and running within a week.

Date of experience: 27 November 2019

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Reply from Total Web Solutions Ltd

Thank you for taking the time to post a review Paula and for using Total Web Solutions for your company's card payment processing needs. We are so pleased that we were able to get you up and running on cheaper rates so quickly.

Rated 5 out of 5 stars

I have worked with Total Web Solutions…

I have worked with Total Web Solutions for only 3 year and whenever I have a problem, a drop of a email and they have it solved. total Web Solutions have a great response, knowledge and communication skills, I would recommend them.

Date of experience: 25 November 2019

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Reply from Total Web Solutions Ltd

Many thanks for taking the time to leave a review Aoiffe and for your kind comments. We are pleased that you have received satisfactory service throughout. We are proud to be your Credit and Debit card processing Payment Gateway provider for 3 years now.

Rated 5 out of 5 stars

We have been a customer of Total Web…

We have been a customer of Total Web for about 15 years. We process all our card payments through their Virtual Terminal. They are so helpful, friendly and certainly go the extra mile to sort out any issues we ever have. We recently wanted to set up a mobile E Com solution to take card details through our web site and Simon sorted the whole thing, including corresponding with our web developer, so that I didn't have to get involved and get confused.

Date of experience: 14 November 2019

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Reply from Total Web Solutions Ltd

Thank you for taking the time to leave this review Stephen and for using Total Web Solutions for you Card Processing needs for so many years! We really appreciate it.

Rated 5 out of 5 stars

I have worked with Total Web Solutions…

I have worked with Total Web Solutions for over 10 years and whenever I have a problem ,whether it be major or minor I know I can speak to them and have an answer and a solution very quickly. Their response, knowledge and communication skills are excellent . I thoroughly recommend them .
Simon Dent. Managing Director, Delphic Computer Services Limited.

Date of experience: 07 November 2019

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Reply from Total Web Solutions Ltd

Thank you Simon for your kind comments and for using Total Web Solutions for your Domain Registration and Hosting for over 10 years now. We really appreciate it!

Rated 5 out of 5 stars

I have been with Total Web for longer…

Great service. I have been with Total Web for longer than I care to say. I have been frustrated once or twice over the years but because they offer such a personal service have always stuck with them. For example, this morning my email was bot working (server issue) and Paul in Tech Support answered on first ring and devoted himself to fixing it. I very much doubt I would get the same quality of service form anyone else.

Date of experience: 05 November 2019

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Reply from Total Web Solutions Ltd

Thank you for your comments Jonathan and for using TWS for all these years. We always strive to give the best service and support possible to all our customers.

Rated 5 out of 5 stars

Always had a good service

I have used Total Web Solutions for over 15 years and they have consistently provided a good product. Their customer service has always been there to deal with any enquiries I have had.

Date of experience: 25 October 2019

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Reply from Total Web Solutions Ltd

Thank you for taking the time to leave a review Robert and for using Total Web Solutions for domain and web hosting for over 15 years! We really appreciate your customer loyalty.

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