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| Free technical support |
 Helping you implement online strategies
When a customer opens an account with Total Web Solutions, we see it as a starting point from which they build an Internet presence and we learn about your additional requirements. One of the keys to building a total web solution for our customers is often the quality of our technical support.
Our customers vary greatly in their technical experience and our support team provides free advice and assistance wherever they are on the Internet learning curve.
A customer´s first 'port of call' when looking for advice is the step-by-step guide in the Technical Support area of our website. Every customer can access this information using their user name and password then follow instructions for more common tasks, such as setting up mail and FTP
programs.
If a customer´s queries require more individual assistance they can either e-mail or telephone our Technical Support staff on our dedicated support line from Monday to Friday, 9am to 5.30pm, Saturday 9.00am to 12.00pm.
If a customer has a sales query or they would like to know about the account options they need to achieve their desired web presence, they can contact our sales team via email, telephone or fax, anytime during office hours.
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