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TOTAL WEB SOLUTIONS - COVID-19 STATEMENT

As a business we have already emailed all our customers to offer advice on ensuring their services remain operational with us during the crisis. We now want to elaborate on this and inform customers on how we have prepared to continue to provide our service to the highest capacity we can. Below we will outline the measures that will come into effect week commencing 23rd March 2020, to allow us to continue to service your needs:

  • Introduction of home working for employees. We have provided laptops and VPN connectivity to employees to allow them to continue to provide key services to our customers in a secure manner. Telephone sales/support will remain in operation.
  • Key systems personnel have been issued with letters of authority to ensure they can access the Data Centre and office.
  • Calls are being re-routed to staff mobiles so calling the business will still ultimately reach staff from the phone system.
  • Additional sanitation measures have been put in place in the office environment.
  • We have serviced critical equipment such as Power Supplies and Generators.
  • Visitor access has now been denied until further notice.

Total Web Solutions is a business that is considered critical to the national infrastructure and its employees are recognised as key workers. We will do everything we can in our power to ensure we continue to provide critical services such as connectivity and payment services. We do however require cooperation from our customers so please accept that we will not be operating at full strength. This will mean that response times to issues will be longer than usual and should you be in contact with a home worker then expect background noise that you might hear in a family home.

Lastly we are unable to offer free services to customers during this crisis. We have ongoing infrastructure costs and have not been offered any financial dispensations from our suppliers or for that matter by the government. We will continue to monitor the governments fiscal programs for changes and we will of course inform customers accordingly should there be any assistance that they could benefit from.

If you are struggling to make payments for services please contact Sales to discuss as services will likely be suspended otherwise.

Stay well.

M. Vukasinovic
Director & CEO.


Last Updated: 25/03/2020
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Total Web Solutions Ltd 12 Riverview The Embankment Business Park Heaton Mersey Stockport Cheshire SK4 3GN UK, 0161 947 4950
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