Core Values
- Providing cost-effective, leading edge, online business opportunities
- Maintaining performance and reliability
- Providing excellent customer and technical support
- BBC
- University of Liverpool
- British Telecom PLC
- Sheffield Hallam University
- Central Bank of Malta
- The National Archives
- Anytime Fitness
- Scrivens Opticians
- Wyre Forest District Council
- Hornsea Town Council
- Annie Sloan Interiors Ltd
- Liverpool FC
- Capita PLC
- West Sussex County Council
- University College London
- The University of Manchester
- Loughborough University
- Russell Hobbs Ltd
| SEP 2023 | We are pleased to announce that Total Web Solutions has been issued with a PCI DSS 3.2.1 Certificate of Compliance. |
| OCT 2021 | We are pleased to announce that Total Web Solutions has been issued with a PCI DSS 3.2.1 Certificate of Compliance. Click here to view the latest certificate. |
| SEPT 2020 | We are pleased to announce that Total Web Solutions has been issued with a PCI DSS 3.2.1 Certificate of Compliance. Click here to view the latest certificate. |
| SEPT 2019 | We are pleased to announce that Total Web Solutions has been issued with a PCI DSS 3.2.1 Certificate of Compliance. Click here to view the latest certificate. |
| JULY 2019 | Total Web Solutions has now been an ICANN Accredited Domain Registrar for 20 years! When looking to register Domain Names you need a company you can trust to deliver excellent service and support. Our knowledge and experience in this field means you can be sure your domains are safe with us. Check and register domains. |
| JULY 2019 | We are proud to announce that we have been awarded a place on the prestigious G-Cloud 11 procurement framework. Our Cloud hosting platform is available for any organization operating within the public sector. See our Cloud hosting packages. |
Customer Service Level
If you need to contact us then you should use the secure ticketing system located in your control panel.
This reduces the security checks we have to perform to ensure the authenticity of your request and so will speed up the reply to your query.
Should you not have access to your control panel then you can use the contact form located here. We may have to perform additional security checks before we can deal with your enquiry, and this can slow down our response.
In all instances we will acknowlege receipt of your query within one working day. If the nature of your enquiry is straightforward we aim to provide a resolution to your query within one working day from when we acknowledge receipt of your initial enquiry.
In some instances we may require further information to assist us in resolving your enquiry. For more complex enquiries we may need more time to investigate but we will let you know if this is the case.
Please refrain from submitting multiple requests for the same query, as this can impede our response times. If you wish to provide us with additional information to your initial query, then this acceptable.