Code Of Practice
The Code of Practice can be downloaded here
Click here to download the Code of Practice (PDF Format)
Terms and Conditions
Our terms and conditions can be downloaded here
Click here to download the Terms and Conditions (PDF Format)
Acceptable Usage Policy
The Acceptable Usage Policy can be downloaded here
Click here to download the Acceptable Usage Policy (PDF Format)
If you need to contact us then you should use the secure ticketing system located in your control panel.
This reduces the security checks we have to perform to ensure the authenticity of your request and so will speed up the reply to your query.
Should you not have access to your control panel then you can use the contact form located here. We may have to perform additional security checks before we can deal with your enquiry, and this can slow down our response.
In all instances we will acknowlege receipt of your query within one working day. If the nature of your enquiry is straightforward we aim to provide a resolution to your query within one working day from when we acknowledge receipt of your initial enquiry.
In some instances we may require further information to assist us in resolving your enquiry. For more complex enquiries we may need more time to investigate but we will let you know if this is the case.
Please refrain from submitting multiple requests for the same query, as this can impede our response times. If you wish to provide us with additional information to your initial query, then this acceptable.