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JAN 2018 Total Web Solutions is nearing the completion of its General Data Protection Regulation (GDPR) audit and has created a GDPR web page to inform customers and suppliers about what measures we will employ to achieve GDPR compliance. Link here
OCT 2017 Total Web Solutions has been issued with a PCI DSS 3.2 Certificate of Compliance
OCT 2016 New payment add-on services launched :- Paylink payments. Please contact sales for more information.
MAY 2016 Total Web Solutions has been issued with a PCI DSS 3.1 Certificate of Compliance
MAR 2016 New payment add-on services launched :- Subscription payments and Pre-Authorisations payment. Please contact sales for more information.
NOV 2015 Total Web Solutions has received "Platinum Award" by Customer Surveys Ltd for achieving 100% customer satisfaction rating in a recent independent survey.
SEPT 2015 We are pleased to announce that we can now support the Shopify ecommerce platform for our secure PayPage redirect (ECOM). Shopify is one of the most popular ecommerce platforms around today with over 175,000 active shops processing $10 Billion to date. Please contact the Total Web Solutions Sales team if you wish to discuss integration with this platform (there is no charge for integration).


Code Of Practice

The Code of Practice can be downloaded here

Click here to download the Code of Practice (PDF Format)


Terms and Conditions

Our terms and conditions can be downloaded here

Click here to download the Terms and Conditions (PDF Format)


Acceptable Usage Policy

The Acceptable Usage Policy can be downloaded here

Click here to download the Acceptable Usage Policy (PDF Format)


Customer Service Level

If you need to contact us then you should use the secure ticketing system located in your control panel.

This reduces the security checks we have to perform to ensure the authenticity of your request and so will speed up the reply to your query.

Should you not have access to your control panel then you can use the contact form located here. We may have to perform additional security checks before we can deal with your enquiry, and this can slow down our response.

In all instances we will acknowlege receipt of your query within one working day. If the nature of your enquiry is straightforward we aim to provide a resolution to your query within one working day from when we acknowledge receipt of your initial enquiry.

In some instances we may require further information to assist us in resolving your enquiry. For more complex enquiries we may need more time to investigate but we will let you know if this is the case.

Please refrain from submitting multiple requests for the same query, as this can impede our response times. If you wish to provide us with additional information to your initial query, then this acceptable.



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Calls from mobiles to our 0844 number may be charged more. Please check with your calls provider before calling. Total Web Solutions does not add a service charge to your call.